Earlens Corp takes your privacy seriously. This policy explains what we collect on earlens.com, why we collect it, how we use it, and your rights over your data. California residents have specific rights including the right to opt out of certain data sharing (this choice of law does not waive or limit any privacy rights a consumer has under the laws of their own state of residence). A cookie consent banner appears on your first visit. A Do Not Sell or Share My Personal Information link is in the footer of every page. Contact us at privacy@earlens.com with any questions.
earlens.com is a corporate and marketing website for Earlens Corp, a medical device manufacturer. This site does not provide medical advice, diagnosis, or treatment. Information submitted through this site is used to connect you with a licensed Earlens hearing healthcare provider. It is not protected health information under HIPAA. Your treating provider is responsible for your clinical health records.
Earlens Corporation is a California-based medical technology company that develops and commercializes the Earlens Contact Hearing System, a prescription hearing device dispensed through licensed hearing healthcare providers across the United States. Earlens Corporation is the parent company of Earlens Hearing Center, Inc., which does business as Virsono Hearing Center.
Earlens Corp owns and operates earlens.com and its related subdomains. Our principal place of business is in California, United States. Earlens products are regulated medical devices. Content on earlens.com is subject to applicable FDA regulatory requirements including review and approval of promotional materials.
| Contact | Details |
|---|---|
| Privacy Email | privacy@earlens.com |
| Website | earlens.com |
| Mailing Address | Earlens Corporation, 1165 O'Brien Dr., Menlo Park, CA 94025, United States |
| Response Time | Within 5 business days for general inquiries. Within 45 days for formal CCPA requests. |
earlens.com operates three distinct data collection touchpoints:
Consumer Contact Form (individuals seeking hearing help):
Provider / Representative Request Form (licensed hearing healthcare professionals):
Schedule a Consultation (Calendly):
The Schedule a Consultation feature on earlens.com is powered by Calendly, a third-party scheduling platform. When you book a consultation, Calendly collects your name, email address, appointment date and time, and timezone directly. This data is governed by Calendly's own Privacy Policy at calendly.com/privacy. Earlens Corp receives a copy of your booking confirmation and contact details to facilitate the consultation.
The consumer contact form asks you to rate your hearing on a scale of 1 to 10 and indicate your timeline for seeking help. This is health-adjacent information. Earlens Corp does not sell it, does not use it for advertising targeting or profiling, and does not share it with advertising or analytics platforms. It is used solely to route your inquiry to an appropriate Earlens provider or team member. This data is also excluded from the cookie-based tracking that operates on other pages of the site.
When you visit earlens.com, we and our technology partners automatically collect:
We use cookies, pixels, and similar technologies on earlens.com. These are managed through our cookie consent system and categorized as follows:
| Type | Purpose and Notes |
|---|---|
| Strictly Necessary | Required for the site to function. Session management, form processing, security. Always active. Cannot be disabled through our cookie tool. |
| Analytics | Measure site traffic and user behavior. We use Google Analytics (GA4). Data is aggregated and pseudonymized. |
| Marketing and Advertising | Deliver Earlens advertisements across other websites and platforms. Includes Google Ads and Meta (Facebook/Instagram) advertising pixels. |
| Retargeting | Show Earlens content to previous site visitors on third-party platforms. Cookie lifetime is typically 30 to 180 days. |
| Preference | Remember your cookie consent choices and site preferences across visits. |
Non-essential cookies and trackers are kept off by default on health-related pages of earlens.com. This means analytics, advertising, and retargeting cookies do not fire on pages where you are asked to share health-related information, unless you have explicitly accepted all cookies through the consent banner.
A cookie consent banner appears on your first visit to earlens.com. You can accept all, reject non-essential, or customize your preferences. You can update your choices at any time using the Cookie Preferences link in the footer of every page on this site.
| Purpose | Details |
|---|---|
| Respond to inquiries | Connect consumer inquiries with an appropriate Earlens provider. Route provider inquiries to the correct Earlens regional or clinical team. |
| Consultation scheduling | Facilitate Calendly booking confirmations and pre-consultation communications. |
| Follow-up communications | Send information about the Earlens system or provider onboarding resources based on the form submitted. |
| Site analytics | Understand how visitors use earlens.com and improve the user experience. Health page analytics are subject to default-off cookie settings. |
| Advertising and retargeting | Deliver Earlens advertisements to previous site visitors on platforms including Google and Meta. Health-related form data is excluded from all advertising targeting. |
| Marketing performance | Measure advertising effectiveness. No health-related personally identifiable data is shared with ad platforms. |
| Regulatory compliance | Maintain records required under FDA, FTC, and applicable state privacy regulations. |
| Site security | Detect and prevent fraudulent or unauthorized activity. |
Where you provide your phone number through one of our forms and consent to receive text messages (SMS), Earlens Corp may use SMS to confirm appointments and consultations, send reminders, send transactional updates related to your inquiry, provide customer care and service notifications, and, where your SMS consent includes marketing or promotional messages, send educational content, product information, renewal-related outreach, special offers, and follow-up communications.
Message frequency varies. Message and data rates may apply. You can opt out of SMS at any time by replying STOP, and reply HELP for help. Consent to receive text messages is not a condition of any purchase.
Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We may use third-party SMS service providers to help deliver SMS communications and manage opt-in and opt-out requests, subject to applicable confidentiality and data protection obligations.
Earlens Corp does not sell your personal information for monetary compensation. We share data only as described below.
Consumer inquiry data, including name, contact information, and self-reported hearing responses, may be shared with a licensed Earlens hearing healthcare provider in your area to facilitate a consultation. Providers operate independently and maintain their own privacy practices.
We share data with the following vendors under written data processing agreements:
| Vendor | Purpose and Data Involved |
|---|---|
| Calendly | Consultation scheduling. Collects name, email, appointment time, and timezone directly. Calendly's Privacy Policy applies: calendly.com/privacy. |
| Google Analytics (GA4) | Site analytics and traffic measurement. Aggregated, pseudonymized data. Not applied to health-related pages by default. |
| Google Ads | Advertising delivery and retargeting. Hashed identifiers only. Health data excluded. |
| Meta (Facebook/Instagram) | Advertising delivery and retargeting. Hashed identifiers only. Health data excluded. |
| Website Hosting | Infrastructure and site delivery. Data is processed in the United States. |
| Email / CRM Platform | Follow-up communications and inquiry routing. |
| Cookie Consent Platform | Manages and records your cookie consent choices. |
We may disclose information when required by law, court order, or government authority, or to protect the rights, safety, or property of Earlens Corp, our users, or others.
In the event of a merger, acquisition, or asset sale, your information may transfer as part of that transaction. We will provide notice before your data becomes subject to a different privacy policy.
Earlens Corp may share operational data with affiliated entities including Earlens Hearing Center, Inc. d/b/a Virsono Hearing Center for internal business purposes consistent with this policy.
Earlens Corp is subject to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). California residents have the following rights (residents of Virginia and New Jersey have comparable rights under their state privacy laws): the Right to Know, the Right to Delete, the Right to Correct, the Right to Opt Out of Sale or Sharing, the Right to Limit Use of Sensitive Personal Information (self-reported hearing information is sensitive under CPRA), the Right to Non-Discrimination, and Shine the Light (Cal. Civil Code 1798.83). To submit a request, email privacy@earlens.com with the subject line California Privacy Request; we verify identity and respond within 45 days, with one 45-day extension for complex requests. You may use an authorized agent with written proof of authorization.
Other states (like Virginia and New Jersey) have similar privacy policies and are covered by the rights above.
Earlens Corp uses advertising cookies and retargeting pixels that may constitute sharing of personal information under CCPA/CPRA. California law requires us to provide a clear and accessible opt-out mechanism.
A Do Not Sell or Share My Personal Information link is available in the footer of every page on earlens.com. Clicking this link allows you to opt out of cookie-based advertising data sharing in real time. Your preference is saved and honored on future visits. This opt-out covers advertising and retargeting cookies only. It does not affect information submitted through contact forms, which is handled as described in Sections 2 and 3 of this policy.
Earlens Corp honors the Global Privacy Control (GPC) browser signal. If your browser sends a GPC signal when you visit earlens.com, we treat it as a valid opt-out of sale and sharing of your personal information. No additional action is required.
| Data Type | Retention Period |
|---|---|
| Consumer form submissions | Up to 24 months from submission, or until your inquiry is resolved, whichever is earlier. |
| Provider form submissions | Up to 36 months for business relationship management purposes. |
| Calendly booking data | Governed by Calendly's own data retention policy. Earlens retains booking confirmation records for up to 24 months. |
| Analytics data | Up to 26 months, consistent with Google Analytics default data retention settings. |
| Advertising and retargeting cookies | Typically 30 to 180 days. Expires automatically per platform settings. |
| Cookie consent records | 12 months to document your consent or opt-out choice. |
| Email communications | Duration of the relationship plus 12 months. |
You may request early deletion of your information by contacting privacy@earlens.com.
The Earlens device is indicated for individuals 18 years of age and older. earlens.com is intended for adults and is not directed at individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected information from someone under 18, contact privacy@earlens.com immediately and we will delete it promptly.
Earlens Corp implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (TLS 1.2 or higher), access controls, and secure hosting infrastructure.
No data transmission or storage system is entirely secure. If you have reason to believe your interaction with us has been compromised, contact privacy@earlens.com.
earlens.com contains links to third-party websites including Earlens provider practice sites and scheduling tools, and uses third-party services including Google Analytics, Google Ads, Meta, and Calendly. This Privacy Policy applies only to earlens.com and information Earlens Corp collects directly.
Key third-party privacy policies relevant to your use of earlens.com:
Earlens Corp is a medical device manufacturer subject to FDA oversight. Content published on earlens.com undergoes a regulatory review and engineering change control process before publication. This ensures all claims, content, and disclosures meet applicable FDA promotional and labeling requirements.
This Privacy Policy is a legal disclosure document, not a promotional claim, and is submitted for inclusion in the applicable engineering change review prior to site launch.
Earlens Corp may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or regulatory obligations. Material changes will be indicated by an updated effective date. Continued use of earlens.com following any update constitutes acceptance of the revised policy.
| Method | Details |
|---|---|
| Privacy Email | privacy@earlens.com |
| General Inquiries Subject | Privacy Inquiry |
| CCPA Request Subject | California Privacy Request |
| Shine the Light Subject | Shine the Light Request |
| Opt-Out of Sharing | Do Not Sell or Share link in site footer, or email privacy@earlens.com |
| Response Time | 45 days for CCPA requests. 5 business days for general inquiries. |
Earlens Corp Cookie and Privacy Policy | earlens.com | Effective April 2026 | Version 3 | Subject to Engineering Change Control Review Prior to Publication